Help Centre
Frequently asked questions
Can't find what you're looking for? Reach us on WhatsApp — fastest answer.
Orders
How do I place an order?
Add items to your cart, then go to checkout. You can check out as a guest or sign in. Orders placed before 2 PM are dispatched the same day within Dubai.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard) through NeoPay, Apple Pay and Google Pay, and Cash on Delivery within the UAE. Store credit (CV) from previous returns can be applied at checkout.
Can I change or cancel my order after placing it?
Yes, as long as it has not yet been dispatched. Please contact us on WhatsApp with your order number as soon as possible. Once dispatched, the order follows our
returns process.
Will I receive an invoice?
A VAT invoice is emailed as soon as your order is confirmed. You can download it any time from the order detail page in your account.
Shipping & Delivery
How much does shipping cost?
Standard delivery is AED 25 within the UAE and free on orders over AED 200. See the full
Shipping policy for details by Emirate.
Do you deliver outside the UAE?
Can I collect from the store?
Yes — select "Collect from store" at checkout. We'll notify you on WhatsApp when your order is ready at Cityland Mall, usually within two hours during opening times.
Returns & Exchanges
What is your return policy?
7 days from delivery, unused items in original packaging. Refunds are issued as store credit in line with UAE retail custom. Full details on the
Returns page.
Something is wrong with my order. What do I do?
If an item arrived damaged or incorrect, please contact us within 48 hours via WhatsApp or
orders@tacdequestrian.com. We'll replace or credit at our cost.
Account & Privacy
Do I need an account to order?
No — guest checkout is supported. An account unlocks order history, wishlist sync across devices, and loyalty tier tracking.
How do you handle my data?
We only collect what we need to process orders and run our loyalty programme. We do not sell or share your data with third parties for marketing. Full details in our
Privacy Policy.
Loyalty Programme
How does the loyalty programme work?
Your tier is based on your total spend over a rolling 366 days. Rider (AED 3,000) gives 3% off everything, Equestrian (AED 6,000) gives 5%, Champion (AED 12,000) gives 10%. Applied automatically at checkout — no code needed. See the
Loyalty page for full details.
Does in-store spending count toward my tier?
Yes. Every purchase at Cityland Mall counts, as long as you give your email or phone number at the till so we can link it to your account.