Returns & Exchanges

Summary

We accept returns within 7 days of delivery. Items must be unused and in original packaging. Refunds are issued as store credit in line with UAE exchange policy. Safety gear (helmets and body protectors / vests) and bits cannot be returned or exchanged. Start a return from your account page.

The basics

Return window

You have 7 days from the day you receive your order to request a return.

Item condition

Items must be unused, unworn and in their original packaging with tags attached. Saddles and items that have been mounted on a horse or had direct contact with a rider cannot be returned for hygiene and safety reasons. Safety gear (helmets and body protectors / vests) and bits can never be returned or exchanged — see below.

Refund form

In line with UAE retail custom, refunds are issued as store credit (CV) rather than a cash refund. Store credit never expires and can be used on any future purchase — in-store or online — exactly like cash.

How to start a return

1. Sign in to your account.
2. Find the order in your Orders tab and click Return.
3. Pick the items you want to return, tell us why, and submit.
4. We'll confirm by email and arrange collection (or you drop off in-store).
5. Once we've received and inspected the items, your store credit is applied to your account — usually within 48 hours.

Bought in-store? Bring your receipt or provide the email / phone you used at the till, and we'll handle the return at Cityland Mall.

Exchanges

Need a different size or colour? Start a return as above, and once we receive the original item we'll send the replacement out straight away. No separate exchange fee applies.

Safety gear (helmets and body protectors / vests) and bits are excluded — these cannot be exchanged, even unused. Please check the size guide carefully before ordering, or come in-store to be fitted.

Damaged or incorrect items

If your order arrived damaged or you received the wrong item, please contact us within 48 hours via WhatsApp (fastest) or orders@tacdequestrian.com. We'll collect and replace at our cost — no questions.

What cannot be returned

• Safety gear — helmets and body protectors / vests. For your safety these are never returnable or exchangeable, used or unused, opened or unopened.
• Bits. For hygiene reasons bits are never returnable or exchangeable, used or unused.
• Items that have been used, mounted or come into direct contact with a horse or rider (saddles, mouthpieces, breeches with visible wear, socks, underwear)
• Custom-ordered, personalised or engraved items
• Gift cards
• Supplements and feed once the seal has been broken