Legal
The rules that apply when you shop with us, online or in-store.
TAC'd General Trading LLC SOC is a company registered in the United Arab Emirates. Store address: Cityland Mall, Dubai. VAT TRN: 105171206300003.
In these Terms, "we", "us" and "our" refer to TAC'd General Trading LLC SOC. "You" refers to the person placing an order.
All prices on the website are in UAE Dirhams (AED) and include 5% VAT unless stated otherwise. Prices can change without notice, but the price shown at the moment you place your order is the price that applies to that order.
We make every effort to describe and photograph products accurately. Minor variations in colour, appearance or packaging can occur between batches — this is especially true for leather goods and imported items.
Placing an order is an offer from you to buy the listed items. A contract is formed only once we send you an order confirmation by email. We may decline or cancel any order — for example, if an item is out of stock, mis-priced, or the delivery address is outside our shipping area. In that case any payment you've made is fully refunded.
We accept Visa, Mastercard, Apple Pay, Google Pay (all through NeoPay), Cash on Delivery within the UAE, and store credit (CV) from previous returns.
For card payments, your data is handled by NeoPay under PCI-DSS compliance. We do not see or store your full card details.
Delivery terms and fees are described in our Shipping policy, which forms part of these Terms. Risk of loss or damage passes to you once the order has been handed to you or to someone at the delivery address.
Returns are handled in line with our Returns policy. In summary: unused items in original packaging can be returned within 7 days of delivery, with refunds issued as store credit.
This does not affect any statutory rights you may have under UAE consumer protection law.
Our loyalty programme is described on the Loyalty page. Tiers and benefits can be changed at our discretion with reasonable notice (at least 30 days) communicated via email and on this website.
We reserve the right to adjust or revoke a customer's loyalty tier if we reasonably believe the account has been used fraudulently (for example: mass purchases intended to be returned).
All content on tacdequestrian.com — text, images, logos, product photography unless supplied by a manufacturer — is owned by TAC'd General Trading LLC SOC or licensed to us. You may view and print content for personal, non-commercial use. Reusing our content for other purposes (including reselling) requires written permission.
Third-party trademarks and product images are property of their respective owners.
We take reasonable care to describe items correctly, provide clean stock, and maintain the website. Our liability for any single order is capped at the amount you paid for that order, except where UAE law does not permit such a cap (for example, gross negligence or breach of statutory consumer rights).
We are not liable for indirect losses (loss of profit, loss of use) or for issues caused by you misusing a product contrary to its intended purpose. Riding equipment must be fitted, inspected and used appropriately — always seek qualified advice if in doubt.
You are responsible for keeping your account password confidential. Let us know immediately if you suspect unauthorised access — email privacy@tacdequestrian.com.
We are not responsible for delays or failures caused by events outside our reasonable control — including customs delays, courier strikes, severe weather, power outages or public holidays.
These Terms and any contract formed under them are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. Disputes that cannot be settled directly will be resolved by the competent courts of Dubai.
Questions about these Terms? Email info@tacdequestrian.com or visit our Contact page.